As an organization, we are building a culture of excellence that puts patients and their needs at the focus of everything we do.

This foundation is known as “patient- and family-centered care.” Taking the time to ask what is best for the patient or what the patient wants exemplifies the principles of patient- and family-centered care.

In a patient- and family-centered care delivery system, healthcare is planned, delivered and evaluated through partnerships with patients, families and providers. The key principles include:

• Dignity and respect
• Information sharing
• Participation
• Collaboration