Each of us has our own deeply held sense of what is important and right. At University Hospital, we hold in common a set of values we feel are necessary to provide quality healthcare to those in our community.

Respect
Each person plays an important role in getting the job done — no one’s work is more important than anyone else’s. Our appreciation, empathy and mutual support for one another contributes directly to our ability to serve patients.

Whether our patients are rich or poor, male or female, old or young, they have entrusted their care to us. They expect and deserve to be treated with compassion, understanding and kindness — that is our responsibility.

Trust
Trust is an essential attribute that exists in healthy and productive relationships with our patients and with each other. Honest interactions between people build trust.

Personal Responsibility
Each person accepts responsibility for meeting his or her job requirements and, in turn, is empowered to make decisions appropriate to discharge those responsibilities.

Learning and Continuous Improvement
Each person takes responsibility for his or her own learning and for continually improving our work processes, while holding the organization responsible for offering an environment where learning and improvement are valued.

Collaboration and Teamwork
No matter how good any person may be at what he or she does, it takes the efforts of many to serve our patients well. It takes time and thoughtful action to collaborate, and teamwork requires practice. The organization is responsible for supporting the development of the skills each person requires to effectively practice teamwork.

Constancy of Purpose
While the issues before us change over time, our organizational purpose does not. As we address these ever-changing challenges, delivering value to those we serve must be the clear focus for all we do.